Privacy Policy

1. Information We Collect

Pick.UP collects information you provide directly, including:

• Name and email address (via Google OAuth or manual signup)
• Business information (business name, phone number, hours)
• Call data (call duration, recordings, transcripts)
• Payment information (processed securely via Stripe)

2. How We Use Your Information

We use your information to:

• Provide AI phone answering services
• Send call summaries and notifications
• Process payments and manage subscriptions
• Improve our AI assistant performance

3. Data Security

We implement industry-standard security measures including:

• Encrypted data transmission (TLS/SSL)
• Secure database storage with Row-Level Security
• Regular security audits
• Limited access to sensitive data

4. Google Calendar Data

If you choose to connect your Google Calendar to Pick.UP, we access your calendar only to support appointment scheduling and availability checks that you request as part of the service. This may include reading calendar availability and creating, updating, or deleting calendar events on your behalf.

Pick.UP uses Google Calendar data solely to provide core product functionality, including booking appointments, avoiding scheduling conflicts, and sending related call summaries or confirmations. We do not use Google Calendar data for advertising, and we do not sell Google Calendar data to third parties.

You may revoke Pick.UP's access to your Google account at any time through your Google account permissions settings. You may also request deletion of associated data by contacting support@pickuphone.com.

Pick.UP's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements, where applicable.

5. Data Retention

Call recordings and transcripts are retained for 30 days unless you request deletion. Account information is retained until account deletion. Google Calendar-related data is retained only as long as necessary to provide the service or as required by law.

6. Your Rights

You can request access, correction, or deletion of your data by contacting support@pickuphone.com.

7. Contact

For privacy concerns, contact us at support@pickuphone.com.